Question 1

What materials are used in NEVRYS jewelry?

Accepted Answer

Our creations are crafted in 18K gold (750/1000) and set with carefully selected lab-grown diamonds. Depending on the design, other precious or colored gemstones may also be used.

Question 2

Are NEVRYS diamonds real diamonds?

Accepted Answer

Yes. Lab-grown diamonds are real diamonds, with the same chemical, physical and optical properties as mined diamonds. The difference lies in their origin: they are created in a controlled laboratory environment.

Question 3

Are your diamonds certified?

Accepted Answer

Selected center diamonds are accompanied by an IGI or GIA certificate, depending on the stone and creation. Certification details are specified for each order.

Question 4

Why choose a lab-grown diamond?

Accepted Answer

Lab-grown diamonds offer the beauty, brilliance and durability of a diamond while allowing clients to access exceptional specifications and larger carat weights at a more accessible price than comparable mined diamonds.

Question 5

Can I customize a NEVRYS creation?

Accepted Answer

Yes. Most NEVRYS pieces are made to order and can be personalized depending on the design, including gold color, diamond size, carat weight and certain design details.

Question 6

Can you create a completely bespoke piece?

Accepted Answer

Yes. NEVRYS offers a bespoke jewelry service, from the initial idea and design to 3D visualization and final creation. Contact us to discuss your project.

Question 7

How do I know my ring size?

Accepted Answer

If you are unsure of your size, contact us before placing your order. We will guide you in choosing the appropriate size.

Question 8

How long does an order take?

Accepted Answer

As many of our creations are made to order, production times vary depending on the piece and level of customization. An estimated timeframe will be communicated when your order is confirmed.

Question 9

Where does NEVRYS deliver?

Accepted Answer

We currently offer delivery to selected destinations. Please contact us before ordering to confirm availability, delivery times and any applicable charges for your location.

Question 10

How is my jewelry packaged?

Accepted Answer

Every NEVRYS creation is carefully inspected and presented in our signature luxury packaging, designed to protect your jewelry and make the unboxing experience as special as the piece itself.

Question 11

How should I care for my NEVRYS jewelry?

Accepted Answer

Store your jewelry separately in its case, avoid contact with chemicals, perfumes and cosmetics, and clean it gently with a soft cloth. We also recommend periodic professional inspection for frequently worn pieces.

Question 12

Can personalized or made-to-order jewelry be returned?

Accepted Answer

Because personalized and made-to-order creations are produced specifically for each client, specific return conditions may apply. Please consult our Returns & Refunds Policy before ordering.

Question 13

How can I contact NEVRYS?

Accepted Answer

Our team is available to assist you with product information, personalization and bespoke requests. Contact us through our website or our official social media channels.

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